Get to know regular patients & can have a quick chat or laugh with them. Human resource specialists agree that there are five attributes necessary to making a good receptionist. If you are organized, you will know what tasks you need to complete each day, and what tasks are priorities. If you cannot solve the problem, let them know you will inform your boss and she will attempt to respond to the issue as quickly as possible. This image may not be used by other entities without the express written consent of wikiHow, Inc.
\u00a9 2020 wikiHow, Inc. All rights reserved. A receptionist must be good at handling traffic. Hide all judgement behind your smile, and take deep breaths. Whether you’re hiring a receptionist or you have set out to become one, it helps to know some of the more important attributes that make a good receptionist. Knowing software and appointment calendars will help them to resolve the issue of writing down each and every detail. I've really learned so many things. With so many new organizations coming up the job prospect for a receptionist has increased over the time. A good receptionist can leave a lasting impression of the company on the visitors. Being the only source of point of contact for the entire office, a receptionist comes to know everyone in the office and is the only person who gets the opportunity to meet most of the people in the organization. Having the ability to access a file or find a phone number in the heat of the moment is critical to being a good receptionist and a valuable asset to a company. What it takes Skills and knowledge. A reception must answer inquiries from the public and route calls to appropriate staff. Sometimes there isn't a manager or supervisor present. You must have good interpersonal communication and organizational skills, and be adept at spelling, grammar and composition. This article is very handy, I took, "I really love this post, it has really helped me a lot. Personality Traits of a Great Receptionist Friendly. This image may not be used by other entities without the express written consent of wikiHow, Inc.
\u00a9 2020 wikiHow, Inc. All rights reserved. But if you are trained and prepared for the role, then you can be a good receptionist and make that winning first impression. Smile Often Thanks very much for your kind advice, it is very helpful. ", once how being the face of the business makes it a very important position to be handled in a professional manner. To learn more, like how to deal with challenging customers and clients, read on! They are effective communication, professionalism, stellar interpersonal skills, multi-tasking/organizational abilities, and technical prowess. This image may not be used by other entities without the express written consent of wikiHow, Inc.
\u00a9 2020 wikiHow, Inc. All rights reserved. Welcome to [Business name]” or “Good morning! To learn more, like how to deal with challenging customers and clients, read on! That’s my reason for applying for receptionist role. For example, a receptionist job in government offices will be different from the hospital environment. Question 7 Part of a receptionist’s duty is to screen phone calls, the reason for this is to; A good receptionist need to have to know how a computer functions and how the internet works including emailing. 1) Excellent Communication Skills. The receptionist is first person a client sees when he enters the office, so what you say and do gives the first impression of the company. You will need them all at one point or another. D. Know how to add and subtract. Aside from taking calls and directing visitors, they often deal with clients, organize events, set up meetings, etc. For example, if a client leaves the message to be passed on to the boss then the receptionist needs to convey the correct message on time. Although excellent communication over the phone and by email are important to the reception staff, it is the face-to-face communication that distinguishes a receptionist from a Customer Service Representative. The best way to be organized is to incorporate the filing system as per the content. Sit at the desk and make sure that visitors don’t steal the furniture or go behind the magic door unescorted. A receptionist looks to create a clutter-free workspace. When you are a receptionist, you are often the first person that someone meets in connection with the business you work for – you are the first impression of your company. At any given point of time, this information is required by the concerned person and the only way to deal with them is to be highly organized. Being a good receptionist does not end in pointing out to a customer or guest where to sit and where to wait. There is only so much you can do as a receptionist. It will definitely save from the embarrassment. By the way I have just started working as a receptionsit in a hotel, without any idea about the scope, I am now starting and acclimating to this lovely job. With the right attitude and personality, the chances of growth are immense. Every office that presents itself to the public in any way requires a face to meet the public. Some greetings are “Hi! Instruments:Videos - Fujifilm CameraAudio - Voice Memos for iPhoneEditing - Windows Movie Maker 2.6 Some employers will prefer you to have a good general education, with GCSEs and IT skills. my if a client doesn't like your behavior on the phone? They don’t have the luxury to focus on only one job like other employees, they need to delve into multiple areas of work at the same time are expected to deliver to the level of perfection. The person is the one point of contact for everyone present in the office and they turn up to them for any issue that comes up. Better to make friends by helping than enemies by complaining. State your specific qualifications and how you can help your new employer benefit by what you have to offer. I know that sounds conceited to say, but I am. Dependability. Would you like to wait on hold or would you like to leave him a voicemail message?" That is having a good dressing sense, it adds to the overall personality. Receptionists are often in charge of important information. It was very detailed and easy to understand. Smith." ", "This has taught me a lot about my attitude, appearance, what to do and not to. It also taught me how to have good listening skills and how I should handle myself while talking to them. 12 years of Experience within the International BPO/ Operations and Recruitment Areas. Unless you are a receptionist in a salon, there should not be any gossip magazines. Good Qualities of a Receptionist. This image may not be used by other entities without the express written consent of wikiHow, Inc.
\u00a9 2020 wikiHow, Inc. All rights reserved. A receptionist is often the first person a visitor meets when they enter a business establishment, so the receptionist should be neat and clean, and should be dressed appropriately. Particularly, it mentions more than. I am more prepared now than ever after reading this. What should I do working for the first time in reception? This image may not be used by other entities without the express written consent of wikiHow, Inc.